Refund Policy

Last Updated: January 11, 2025

Our Commitment to Client Satisfaction

At MAHDI HABIB D ALKHALAF, we are committed to delivering exceptional value through our technology consultation and development services. We understand that investing in technology solutions is a significant decision, and we want you to feel confident and satisfied with our services.

Consultation Services (SAR 200)

100% Satisfaction Guarantee for First-Time Clients

If you are a first-time client and are not satisfied with your consultation, we offer a complete refund under the following conditions:

1. Eligibility:
   • First-time clients only
   • Request must be made within 48 hours of the consultation
   • Clear explanation of why the consultation did not meet expectations
2. Process:
   • Email your refund request to m@mahdi.pro
   • Include your booking reference and reason for dissatisfaction
   • We will process your refund within 5-7 business days
3. What We Ask:
   • Provide specific feedback to help us improve
   • Allow us one opportunity to address your concerns

Cancellation Refunds

• 24+ hours before consultation: 100% refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund (except emergencies)
• No-show: No refund

Emergency Exceptions

We understand that emergencies happen. We will consider full refunds for:

• Medical emergencies (with documentation)
• Family emergencies
• Technical issues on our end

Project Services

Pre-Project Phase

1. Initial Deposits (30% of project value):
   • Fully refundable if cancelled before work begins
   • Non-refundable once work commences
   • Transferable to future projects within 6 months
2. Discovery/Planning Phase:
   • 50% refund if cancelled within first week
   • No refund after specifications are delivered

During Project Execution

1. Milestone Payments:
   • Non-refundable once milestone is completed
   • Partial refund for incomplete milestones (prorated)
2. Scope Changes:
   • Additional work is non-refundable once started
   • Cancelled scope additions: 100% refund if not started
3. Project Cancellation:
   • Client pays for all work completed to date
   • Refund for any unused prepaid amounts
   • Delivery of all work completed

Post-Delivery

1. Acceptance Period:
   • 7 days to review and request changes
   • After acceptance: No refunds
2. Bug Fix Warranty (30 days):
   • Free fixes for bugs in delivered code
   • Does not cover new features or changes
   • No refund if bugs are fixed within warranty

Conditions That Void Refund Eligibility

Refunds will not be provided if:

1. Client-Side Issues:
   • Failure to provide necessary information or access
   • Repeated rescheduling or delays
   • Changes to original requirements
   • Use of deliverables in production before acceptance
2. Misrepresentation:
   • False information provided during booking
   • Unauthorized use of services
   • Violation of Terms of Service
3. External Factors:
   • Third-party service failures
   • Changes in client's business circumstances
   • Market condition changes

Special Circumstances

Money-Back Guarantee Conditions

Our money-back guarantee applies when:

• Service was not delivered as described
• Significant deviation from agreed specifications
• Unable to deliver within agreed timeline (our fault)

Partial Refunds

We may offer partial refunds for:

• Partial delivery of services
• Minor dissatisfaction with specific elements
• Mutual agreement to reduce scope

Credit Alternative

Instead of refunds, we may offer:

• Credit toward future services (110% value)
• Additional consultation sessions
• Extended support periods

Refund Process

How to Request a Refund

1. Email Request:
   • Send to: m@mahdi.pro
   • Subject: "Refund Request - [Your Name/Project]"
   • Include: Booking/Invoice number, reason, desired resolution
2. Response Time:
   • Acknowledgment within 24 hours
   • Decision within 3 business days
   • Processing within 5-7 business days after approval

Refund Methods

Refunds will be issued via:

• Bank transfer (same account used for payment)
• Original payment method when possible
• Check for amounts over SAR 10,000

Processing Times

• Bank Transfer: 5-7 business days
• Credit Card: 7-14 business days (depends on bank)
• Check: 10-15 business days

Dispute Resolution

If you disagree with our refund decision:

1. First Step: Request review by senior management
2. Second Step: Mediation through neutral third party
3. Final Step: Arbitration as per Terms of Service

Quality Assurance

To minimize refund requests, we:

• Clearly communicate what's included
• Provide detailed proposals and agreements
• Offer regular progress updates
• Maintain open communication channels
• Document all decisions and changes

Continuous Improvement

We track refund requests to:

• Identify service improvement areas
• Enhance client satisfaction
• Update our processes
• Train our team better

Contact Us

For refund requests or questions about this policy:

MAHDI HABIB D ALKHALAF
Email: m@mahdi.pro
Phone: +966 51 003 3656
WhatsApp: +966 51 003 3656

Business Hours:
Sunday - Thursday: 9:00 AM - 6:00 PM (AST)
Friday - Saturday: Closed

Response Times:
- Email: Within 24 hours
- Phone/WhatsApp: Same business day
- Urgent matters: Within 4 hours

Policy Updates

This refund policy may be updated to:

• Reflect service changes
• Improve clarity
• Comply with regulations
• Address client feedback

Updates will be posted on our website with the new effective date.

Legal Compliance

This refund policy complies with:

• Saudi Arabian Consumer Protection Law
• Ministry of Commerce regulations
• International best practices for service businesses

Final Notes

We believe in building long-term relationships based on trust and value. While this policy outlines formal refund procedures, we're always open to discussing your concerns and finding mutually beneficial solutions.

Your satisfaction is our priority, and we'll work diligently to ensure you receive the value you expect from our services.

This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and Terms of Service documents.